Hi all, first time I've posted on here. My fiance is in prison in Nebraska and I'm from the UK so emails are really important for us to keep in contact. We used to be able to message each other 4-6 times a day which was great. But over the last few weeks there has been massive delays to the point where we haven't received any emails in nearly 3 days from each other which is heart breaking. I've contacted jpay and they've tried telling me that I'm wrong and that I've received all emails within 48 hours which is not true. I am still getting his emails which were sent a week ago!! They have also told me that they don't do emails over weekends now and that their policy is now 5 working days!!! Has anyone else had issues with delays or heard these things?! I'd appreciate any insight on this. Thanks in advance!!
June 4, 2018 - 10:16am#1
Edited by: Emma.2810 on Jun 12 2018 - 4:06am Reason: Imported from old database.