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Must read Terms of Service & Privacy Policy and be at least 18

 
katharinamaria

Hello!

I wanted to set up an account on Connect Network so my penpal and I could talk on the phone. I registered, got my activiation email and now I can't log in. The website is working just fine until I fill in my email address and password. Then the page loads forever. Afterwards it says that the page can't be reached at the moment. This has been going on since yesterday. Both website and app. I read on another forum that it might be connected to the fact that I'm an internetional customer. Does anyone have similiar issues like me or does someone know what to do in a situation like this? Help would be much appreciated. Thank you in advance!


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samantha85

Hi I’m looking for help I’m from the uk and I’m trying to get into my gtl account I set it up got a activation email but now everytime I try to log in it says oops something went wrong. I have emailed gtl about this and they just keep saying to change password ( which I have done. ) still nothing I got my American number from Talkatone is that the problem ? Can someone please help. I just want to talk to pp on the phone xx 

 
Pumpkinappple

Hey, I know its been a while but did u ever resolved the problem you're having with the account sign up? Because im having the same problem now, everything was fine before it gets to the signing in process, it would just say its unreachable and i think its gotta do with me being an international customer. Also I have been calling just fine w my friends before until recently when my friend tried to call me, the calls wouldn't get through and my phone wouldn't even ring or get any missed calls or voicemail, his brother told me that he tried calling me many times but it still wouldn't connect to my phone. I've tried everything i could to fix this problems but nothing seems to be working.

 
hakuna0055

hey jujay, thanks for the reply, i really needed help so badly, can you email me at hakunaepok2017 [at] gmail.comrel="nofollow" i have some other questions to ask u and have important things to say, please, please, please.... =( So u are using mastercard as well? what type of card is it credit or debit or prepaid? pls dont forget to email me

 
hakuna0055

katharinamaria, can you email me at hakunaepok2017 [at] gmail.comrel="nofollow" because i have some important things to tell and ask? please, please, and thanks for replying to my question. Well, Austria, its not US registered right, but they managed to accept your card? What type of mastercard is it debit card or prepaid? Pls email me

 
katharinamaria

Yes it‘s a shame that customers outside of the US have limited options only. As you said money is money, I don‘t know why they refuse to take it LOL. Anyway, thank you so much for helping me out!

 
katharinamaria

Hi hakuna0055! I‘m from Austria and JPay accepts my MasterCard aswell. Have you tried contacting customer service?

 
Jujay2014

Hi hakuna, yes I have a Jpay account and my credit card is registered in Germany. I have never had an issue buying stamps, I have a master card. Where are you located? 

 
hakuna0055

jujay2014, do you have an account in JPay? Because i have an account in JPay but the problem is i cant add payments because they wont accept my debit card even if i have enough balance. I really wonder why? Maybe it has something to do with my billing address because im outside from the USA and they dont accept visa cards registered outside USA. does anyone of you have this problem?? Please help me guys im really frustrated and upset about it i cant reply to my loved one. Thanks

 
Jujay2014

I agree it’s a lot just for a simple phone call, especially these companies are based on making money of other people’s misery and you would think they would want anyone’s money, right? I’m not sure if it’s a common sense type of thing, cause I believe someone said that it’s not the same at every facility. So be cautious. Ask your pp if anything. 

 
katharinamaria

Thank you so much! What a struggle for a phone call. I heard about that too, that third party numbers are forbidden in most facilities. I checked out my friend‘s facility‘s website and it didn‘t say anything about third party calls not being allowed. Does this mean it‘s legal or is this just a „common sense“ kind of rule?

 
Jujay2014

I heard some stories about that too. I’m also overseas. So this is what I did, I set up an account with GTL using my address and my stateside phone  number I bought with Skype. When it came down to my personal info I put down my real address, the stateside phone number and I picked Alaska from the list. It was the first state that popped up so I just kept that one. After that it was done, I have my GTL account so if my pp needs to call me collect he can. But a third party phone number is not allowed with most facilities, if GTL figures this out I lose my account. So if you do this it’s a personal risk, please keep that in mind.