If you are not receiving emails from us, your email provider is most likely flagging our emails as "spam" or "junk mail". This is a very simple fix. Log in to your email, and check to see if you have a folder titled "spam" or "junk." Look through that file until you find the email from WriteAPrisoner.com. Highlight the email and look at the options; select "not spam," "never block," or a similar term along these lines. Every email provider has an option like this. Once you make this change, you should start receiving our emails again.