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Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

JPay is a privately held company located in Miramar, Florida that contracts with many government agencies. The company has contracts with many state Departments of Correction, county jails, and some private prisons in more than 30 states. JPay's inmate services include money transfers, email communication, tablets for inmates, video visitation, and parole and probation payment solutions to inmates incarcerated in select facilities that have JPay contracts. We have provided this section to answer some of the more commonly asked questions we receive about JPay.


Frequently Asked Questions About JPay:

1) How does JPay work?
JPay's wide range of services help inmates stay connected to loved ones through electronic communication. They also offer a secure system for transferring money. JPay also processes payments for people on probation and parole to supervising agencies. Payments may cover restitution, drug testing, court costs, etc. JPay also facilitates money transfers for inmates and digital communication such as email and videos who access content on approved devices provided by JPay. Electronic messages require the purchase of virtual stamps. You can purchase stamp packages on the website or app.

2) What is the phone number of JPay?
JPay provides a phone number and several other forms of contact on their website. However, visitors often report long wait times for customer service. You can try using JPay's Help section before you attempt to contact them. You can also use the forum links below.

3) How do I setup a JPay account for an inmate?
We are asked frequently asked this question, and the answer is that you actually set up the account for you. You are then able to contact inmates who have access to JPay. You can register here using a credit card or debit card.

4) How do I log in to JPay?
If you already have an account, just visit their login page.

5) How can I send an inmate money with JPay?
Once you have established an account, you can securely send money here. Transferring money to an inmate provides funds on their accounts that can be used in the prison commissary, to pay for phone calls, to purchase postage stamps, etc.

6) Does the inmate know who sent money?
Yes. The inmate will know you sent the money.

7) How does JPay's email service work?
Authorized users can send and receive messages. Those on the outside use the website or app, and inmates retrieve messages on secure kiosks in their facility.

8) How do video visits work?
This service requires users to schedule virtual visit, which take place on a secure video platform. As with email, family and friends use the website or app, and inmates participate in virtual visits on secure devices within the institution. This is why video visits are scheduled ahead of time.

9) How long does it take an inmate to receive my message once it's been sent?
Typically, no more than 1-2 full days. However, issues can arise suddenly and often in a prison. This could delay your mail longer.

10) Does JPay have an app I can download on my phone?
Yes, JPay has apps for Android, Google and iTunes.

11) Does JPay charge a fee?
Yes. All of JPay services are fee-based. You or the inmate will need to cover the costs associated with using JPay. Funds can be paid via credit card.

12) What is JPay's address?
JPay prefers you contact them using their website. If you must send something via postal mail, their address is:

12864 Biscayne Blvd STE 243
North Miami, FL 33181-2007

13) What is JPay's phone number?
You can reach JPay customer support 24 hours a day by calling 800-574-5729

14) Can I send music on Jpay?
Yes, you can send digital media, such as music, movies, games, and news through JPay. Inmates access this digital content on JPay tablets.

Official Links:

Contact JPay

Inmates Seeking Pen-pals With Access To JPay:

inmates_seeking_pen_pals_with_access_jpay Forum Posts About JPay: