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firenewzealand

Is anyone else having trouble with phone calls to ESP, well i know they always have a problem but 3 calls now and none are even getting connected, phone gets cut off just after I push 5 to accept, anyone else??? Very frustrating :hopmad:
Feel like banging my head against wall

 
firenewzealand

finally got my first phone call after two months of trying, the company im with records my calls so i can replay them on computer, oh my god what a dick i was, laughting and giggle like a school girl, he ringing back tonight and i am going to play it cool this time..............promise lol

 
firenewzealand

Ok can anyone help please, I have been using Toll free forwarding company (local Nevada number to mine) but no calls are connecting and i thought i would try to get another number as 9 times now same thing happens. Can anyone tell me what company they use for international call forward for there calls, thanks, this is eally doing my head in and frustrating

 
gooddog

lol good he wouldnt have heard me swearing then at the frustration lol, the system im using cost $9.00 US month for me for local number call forward and $2.75 a call for him.........when it finally happens, still havent had a first phone call yet as keeps getting cut off.

The 9 bucks a month thing is awesome, cheap. The 2.75, yeah, sadly, that makes sense. There is always always always going to be a connection fee for them to dial out of the prison, there is no getting around that. I think it's like 1.80 for mine, something like that. So if you're overseas, that explains the dollar higher figure. Yep. Just have to parcel them out or ask him if he can contribute half at all if it starts feeling like too much.

 
firenewzealand

lol good he wouldnt have heard me swearing then at the frustration lol, the system im using cost $9.00 US month for me for local number call forward and $2.75 a call for him.........when it finally happens, still havent had a first phone call yet as keeps getting cut off.

 
gooddog

No, they can't hear us, they only hear the hello and then have to wait to be connected.

I use a call forwarding service for a local Indian Springs number called Sky Unlimited. They're dead cheap but, have not had the most stellar track record. You get what you pay for and you definitely get a little unprofessionalism with them. They once dropped the phone number and didn't get around to telling me until I found out via my pp's nephew that he'd been trying to call, to no avail. They assigned me a new number and never told me!!! WTF??? They did a similar thing with billing once, didn't apply the bill on the right day and he ended up with dead air space when he tried to call. At least they didn't lose the number that time.
Those were two pretty bad mistakes with them but other than that, it's been fine. So I can't really reccomend them, as you can see.

The problem is that google voice numbers don't come up available for Indian Springs very often because it's so remote out there with 2 big prisons in the same area code. All the numbers get taken. I wasn't into Skype because I didn't want it through the computer and all that.

There is worse that you could do than Sky Unlimited. On the plus side, they ALWAYS answer the phone, like, immdiately That has not been true for another one that I tried (and I'm so glad to be away from) which was Inmate Call Solutions. (NOT the same thing as the prison ICS.)

The one thing I try to avoid at all costs is to never have to talk to the prison phone provider company (ICS) on the phone... they are anger inducing. The website to deal with them is awesome and solid, but avoid human contact at all costs! Mean! Nasty! Ug! It's all very distasteful and annoying but once you find a good groove you HOPEFULLY don't have to deal with them much. (till they screw up your bill or lose your number and not tell you!!!!!!!!!)

 
firenewzealand

Can i ask what phone system you use

 
firenewzealand

thanks for that, yes ESP is Ely, something i have never asked my PP, but can they hear us while they are waiting for call to be accepted. that would suck if call got dropped after a few minutes as i think my PP can only make one call a day.

 
gooddog

I don't know if it's a problem with the prison or with ICS but yesterday my pp told me that he had to call 6 times in a row to get through the phone system which kept saying "all circuits are busy" not as in a busy signal on my end but no way to connect out of the prison. It also dropped a call last week after just a few minutes of being connected.

ESP did mean Ely State Prison in Nevada, right? So if ICS is having a glitch, that could affect all over Nevada?