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Problem Jpay help

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Jessica sinharage
Jessica sinharage's picture
Problem Jpay help

Hello I am french. My English is not very good. Let me explain my situation. I had several refused photos from jpay. And 2 days ago, I received this message "Continuing to send photos that violate policy will result in your account being blocked / deleted" I wanted to know if my account is already blocked or if it is a threat ?
Has it ever happened to someone ?
And my alternative ? For the moment I can still connect to jpay ... my correspondent has not received my mail since 3 days ago and I have not received his either. We called on the phone yesterday.
He's in Michigan, and I saw that because of the coronavirus, there could be a delay in sending and receiving emails. I tried to reach jpay customer service, I waited more than 45 minutes without anyone answering ...