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Problem Jpay help

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Jessica sinharage
Jessica sinharage's picture
Problem Jpay help

Hello I am french. My English is not very good. Let me explain my situation. I had several refused photos from jpay. And 2 days ago, I received this message "Continuing to send photos that violate policy will result in your account being blocked / deleted" I wanted to know if my account is already blocked or if it is a threat ?
Has it ever happened to someone ?
And my alternative ? For the moment I can still connect to jpay ... my correspondent has not received my mail since 3 days ago and I have not received his either. We called on the phone yesterday.
He's in Michigan, and I saw that because of the coronavirus, there could be a delay in sending and receiving emails. I tried to reach jpay customer service, I waited more than 45 minutes without anyone answering ...

Joker
Joker's picture

Jpay customer service is merde. ;-) But what is it that you are actually asking for here? If you can log into Jpay then send a test message to your penpal and see what happens. Then you'll see if your account works normal. You don't need to call Jpay for that. Regarding your pictures, you should check the message if it says what policy you have broken. Maybe the pics were to revealing. If you send nudes or too revealing beach photos then this would violate most certainly the rules of any prison.

Jessica sinharage
Jessica sinharage's picture

in fact it's a bit contradictory. A photo at the beach has been validated. but a photo of me baby and a photo of a photo shoot, no ... for the moment I can always connect to my account and I have access to my emails. But we haven't received our respective mails since 4/22 ... Thank you for your answer :)

Joker
Joker's picture

My guess is that the facility does not allow pictures of minors send to non-relatives.

Jessica sinharage
Jessica sinharage's picture

yes you must be right. I did not think about it. He just wanted to see me when I was baby... It is true that trivial things in the real world are not necessarily so in the prison world. it's all new to me. I plan to write to the prison. Thank you

Joker
Joker's picture

Hey jess, here you find tips when writing inmates: http://paperdollspenpals.com/tips.asp

Jessica sinharage
Jessica sinharage's picture

Awesome !!!
Thank you :)