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Unable to use securus and slow mail?

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francisxcat
francisxcat's picture
Unable to use securus and slow mail?

Hello everybody,

I apologise for my bad English, I'm from the Netherlands and trying to improve my writing.

I have a problem with securustech.net and I hope somebody is able to help me, if I want to go to the website it won't load at al, st my friend's housr it works fine. I tried my phone, laptop, changing the virusscanner, using gox instead of internet but it won't work..

I dont understand how I can fix this problem, to br honest I'm really bad with computer or internet issues like this.

The next 'problem' is that didn't receive a respond on my letter to my inmate. My letter was made by the rules and he always answers. It expected his letter two weeks ago, is it possible that it is slow because of the corona virus? Are inmates still aloud to write during the virus? I cant find anything about my inmate, he didn't got moved or something.

Maybe I'm just a little stupid but the rules in US are different than the rules in the Netherlands, at least I hope somebody can give me answers!

Thankyou for reading!

Love,

Kelly

Pandy20
Pandy20's picture

Hi Kelly!

I'm from Europe too :). I can't give an answer for the site because I don't know it. Are you sure he answered? At the moment there can be many problems. The staff is reduced so the mail is slower,  there could be technical problems and sometimes they put people in preventive quarantine. I advise you to look for facebook groups, there are generic ones or specific for each state to exchange and receive information. They will surely help you there.

Hope you'll solve soon.

Kirsten
Kirsten's picture

Do the planes still fly that transport freight? If not, snail mail will have to wait for sure.

Farfromhome
Farfromhome's picture

I've been getting lots of mail. I'm in the UK and some of them are only taking 6/7 days to get to me but then there's also loads coming with much older dates. It's all over the place but it's definitely still coming at the moment! Which State is your pp in, francisxcat? My fiancé is in Ohio. We usually have JPay but he's on restriction at the worst possible time!

I think it'll just vary prison to prison though unfortunately. 

 

francisxcat
francisxcat's picture

Thankyou do much! My is in Illinois, probably yhe mail is slow. Thankyou all ❤️

Kirsten
Kirsten's picture

Let's hope he's not in Statesvulle,then. And not in the Cook county jail. Both had major outbreaks fro Covid 19, from what I heard so far.

Best of luck,

Kirsten
 

francisxcat
francisxcat's picture

He is in Menard Corrections Center Department, Lets hope everyone stays safe and healthy! Thankyou!

francisxcat
francisxcat's picture

It's so scary, he is in Menard Corrections Center Department in Illinois. I hope i receice his lettet soon, I'm nor sure if he send ut because I can't have contact with him unfortunately. But we made a important agreement so he probably dud if he was able to, I think I just gonna send him a new one and hope for the best.

I hope everybody stays safe and healthy!
Thankyou for your help.

francisxcat
francisxcat's picture

I see they have a full lockdown right now! So they cant aebd mail maybe? In the Netherlands we don't have a lockdown so I don't know the rules. :(

francisxcat
francisxcat's picture

I see they have a full lockdown right now! So they cant aebd mail maybe? In the Netherlands we don't have a lockdown so I don't know the rules. :(

Kirsten
Kirsten's picture

Menard had 2 confirmed staff cases yesterday when I looked last. IL has put every facility on lockdown where either staff or inmates have been tested positive.

I don't have anyone at Menard any more, as the guy I had been writing there has been downgraded from max to medium security level and has thus been transferred.

But Menard has always an understaffed (and thereby slow) mailroom at least it was like that when my pal was still in there.

All you can do is being patient and check the Idoc updates on Covid 19.

Best wishes from Germany,

Kirsten

melanieburns4ever
melanieburns4ever's picture

you said the website would load at another location but not at your house.  thats your internet connection.  go to mcdonalds or a library or back to your friends and try again.

rowin
rowin's picture

Yes, same here. I am from The Netherlands too and the website will not load at all. The mobile app won't even start. My mobile and internet provider are the same so I think something is blocked. I installed a VPN, connected to a US server and all worked fine. Maybe you can try that too.