Double Charged

September 9, 2024 - 1:59pm

mzmeka04

I signed up and listed an inmate. Once I entered my payment info, an error message popped up stating the system had an issue...payment not processed, however, the payment was processed twice. Is there a customer service center or chat line for help?

Quick reply

Last post

4 posts / 0 new

September 9, 2024 - 2:00pm

mzmeka04

How long does it take for a profile to post?

September 9, 2024 - 3:36pm

WriteAPrisoner…

Hello msmeka04, if you submitted two payments, we are happy to assist you; please go to https://writeaprisoner.com/contact-us and submit your information and that will be sent to our staff. There is information in the emailed receipts and on our FAQ page regarding the time frame required to post a page. We ask for a time frame of 8-12 days though there can be minimal delays due to high volume, missing content, or unscheduled maintenance. Get in touch and we can research the duplicate payment inquiry with the credit card authorization company and rectify any issue!

September 10, 2024 - 5:00pm

mzmeka04

Thank you. Will do.

September 13, 2024 - 7:23pm

6430CURTIS

I CLICKED THE PAYMENT BUTTON TWICE AND IT STATED I DOUBLED PAYED SO I NEED TO FIND CONTACT INFORMATION TO CORRECT THIS.