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Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

 
luizno25

Hello everyone, I need help. One of my PP sent me a invite to use gettingout, so I created a account, made the payment but I can't use. When I logged just appears a blank page.
Can someone help me?

 
luizno25

I had my problem fixed but for some reason I can't use the app and also lost the money I deposited.

 
KateAndrews

I actually found setup with them easy. I have both apps downloaded to my phone. But then I set it up two years ago so I imagine things have changed slightly. Loading money is easier now too.

 
luizno25

I emailed their customer service I they said that they are having problems with the site and just asked me to wait until it fixed. I already can see that I will have some headaches with them haha

 
Kathryn Emma

Getting out is a night mare. To set up if your not in America the customer care ended up calling me and helped set up my account I email there to my oregon PP and although the option is there to video visit we haven't yet but he does telephone me.

 
KateAndrews

You might need to delete cookies or history or update something. They have moved to only logging in with email/password.
Sorry not really sure how to help here. Have you tried there app?

 
luizno25

I can't even log in. When I log in just appears a blank page. I'll try contact customer service and see what they can do but I am almost giving up, I just didn't give up yet because I already made the payment, otherwise I wouldn't even try.

 
Been_on_the_inside

Have you video called yet???? You have to set up a video call to add them on your contact. If you don’t want to do a call just call them when they pick up end the visit and they should be on your list. 

 
KateAndrews

Are you in America? Because it might be easier to phone or email customer services. Have you verified your account.?