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Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

 
lea_leax

Hello everyone! 

I've been writing to inmates for almost ten years (through snail mail, corrlinks and JPAY) yesterday I was browsing the inamtes on here and found one I'd like to write to as i havent for a while now (last one got released) I added him to my jpay account and sat down for 30 minutes and wrote an introductory email.

I then noticed that a couple minutes earlier he had sent me a message on jpay to say that he noticed my name on his jpay and to tell me about myself etc, now I've never received on jpay before, only sent but I can see that at this particular inmates facility they have access to video visits and music so I'm assuming they have those tablets? 

Anyway, I sent my email and sent him a stamp credit to reply with then about 4 hours later i got a notification on my smartphone (i have the jpay app) to say I have a new jpay message. So i logged in and nothing. I logged in on the browser version and nothing there either! I thought I'd maybe leave it til the morning and maybe it hadnt loaded through and still nothing, almost 24 hours later. 

I'm wondering if anyone else has had the same issue and whether this means that he hasnt replied, they have blocked the message and i'm not allowed to receive it, or the app is just buggy. 

Does anyone have experience with writing inmates who have the tablets. If so i have some questions. 

Do they keep them all the time, or do they only get access to them at certain times of day? 

Do Jpay messages go through to them istantly, like an IM or does it usually take hours or days? 

Any help or advice would be much apreciated. 

 

 
lea_leax

The penpal in Washington replies on Jpay (hes new, we've only wrote twice and I've just asked him if he has a tablet or kiosk etc)  and I also have one in Colorado who I know gets them printed maybe the day after I send. 

 
ST4s

...forgot to mention that in some states/facilities, Colorado for example, JPay messages to an inmate are printed out by the facility and delivered as hard copies only (as opposed to being retrievable at a kiosk or on a tablet). In those cases, the only way you'll hear back is via snail mail - if the inmate already has your address, or if you've put it in the body of your message.

My delayed notification issue these days, above, is with messages from a pen-pal in Washington State.

 
khloeanne

Hi, what state is the inmate in that you're writing that you first had this problem? I seem to only have jpay issues with certain inmates.

 
lea_leax

Hi both, Thank you for your responses. Its exactly the same for me. I figured it out late last night when i got an email to say i had a message, logged in and there it was and then this morning i got the notification lol. ST4s thank you so much for all the information. Its helped alot! 

 
sunshinebaby

This happens to me all the time. It's super frustrating. The notification is referring to the first email he sent you but for some reason it's late! It's been days late for me. So annoying!

 
ST4s

Hi@lea, yeah, something's messed up with the app. I've had something similar happen over the past couple of days. In my case, JPay sends me an email (to my registered email address, not the app) that I've got a new incoming message. Then I go to the app and there it is. A few hours later, the app does the notification thing for the incoming message from a few hours ago. Weird.

Whether or not you can get incoming messages on JPay is a facility-specific thing, as are some of their other services like video, etc. The way you can check is by logging onto their website, going to your inmate drop-down list, selecting inmate A, or B, etc. and seeing what services are available for each.

Whether an inmate has a tablet or not, messages sent via JPay are never instantaneous. There's always some kind of lag. Short messages might go through quickly (a half-hour, an hour, something like that), and I've seen long ones take days. If they have a tablet, they can read and compose messages at their leisure and then sync at a kiosk later - kind of like hitting the send/receive button. If they don't have a tablet, it's usually a beat-the-clock thing at the kiosk, with quickly read and written messages. Hope that helps.