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Must read Terms of Service & Privacy Policy and be at least 18

 
Pisces_Lion

Hello,
I'd like to know if actually someone of you has problem with Jpay and payment by Visa credit card (from Europe).
Since 2 days I try to buy stamps but when I click for payment I have the message "Your payment has been declined". Same when I try to schedule video-visit.
I use Jpay since many years and never had any problem with my payments ...
Yesterday I bought some stuffs online and my payment by credit card has been approved.
I sent a message to Jpay but their answers always are slow ...


Last post
19 posts / 0 new

 
Selamnlm

I live outside of U.S and I've been having problems sending money via JPay, I've tried GTL aswell and it's the same thing does anyone know or have a solution ://

 
MackAaron

Hey sunshine, this happens to me too! Even when my payment gets declined completely, I can see it come out of my account then go immediately back in. The one time my debit card did work, it pulled and refunded the money several times before finally taking it out. Super wonky lol 

 
MackAaron

Hey guys! I have experienced this issue the last two times I bought stamps. The first time I called JPAY customer service and the agent told me she could see they put a temporary block on my account because they deemed my stamp purchases as suspicious. This was literally the second time in history I bought stamps, and was only buying the 11 stamp pack (4$). She said there are usually three reasons it happens. You are buying stamps too frequently, you are using your card to send money to a lot of people at once or you have your card as the payment method on multiple JPAY accounts. None of these were applicable to me. She said sometimes the system just does it even if it makes no sense and that she'd remove it for me and suggested I wait 24 hours before trying again. I didn't haha. I waited like three and then used my credit card instead of my debit card (MasterCard). My credit card worked fine. Then, the following week I bought more stamps and tried my debit card again and got the same declined message. This time I tried my credit card immediately after and it went through fine. Haven't bothered calling my bank to see if it's something they can help with but thought this info might help someone. 

 
Sunshine-1997

Hi, I also have trouble with JPay... I bought a VPN so I could actually open JPay.com (from the Netherlands) to only find out JPay doesn't accept my Dutch debit card.... I have money on my debit card and it gets payed but in 5 seconds JPay refunds the money.... I don't understand ;O

 
Blue Skies

Update: I was using a master card credit card from Germany. It worked once and then never again after that. I am writing to someone in Washington State. I must have tried about 70-80 times and it just would not work. Jpay customer service is useless and does not respond. I also tried using an American credit card of my best friend with an American address and that did not work too! The system is beyond broke. I finally found this company called Kinvict which issues you a virtual prepaid card with any American address you wanna use at a very affordable rate and really prompt and helpful customer service. Worked out perfectly! Check it out if you want :)
https://kinvict.com/

 
freebird1

I'm in the uk and have no problems buying stamps from jpay, but I use a debit card, wouldn't know if this makes any difference.

 
Blue Skies

Hey @Besa92, I have been trying to buy stamps from Germany for a few days now and was wondering if you figured out a way around to solving the issue? My German credit card also does not work. Just worked once randomly and then never after.

 
brudsko

Did anyone find the answer to this? I'm having trouble sending money via jpay -.-

 
Besa92

I have the same issue rn! I never had problems with purchasing stamps, now I can't use my foreign card anymore

 
jadebickerton

I am having the same issue, it won't let me purchase any stamps and I've had the same issue with GTL, but it allows me to put money on my inmates phone? 
any help is appreciated. I'm from the UK 

 
BabyBlueEyes

Ugh, I’m now having this issue with JPay :( 

 
Juniper40

Forgive me this isn't about credit cards but it is about JPay.....does anyone please know if the kiosks are down at EJSP? My PP usually emails  everyday &  I get 2-3 per day, I haven't gotten even 1 since Monday!! He is in single lock & in all the time we have talked he has never gotten in trouble.  I'm freaking out a little that I haven't heard from him & we weren't arguing or anything so I don't think he is just ignoring me.....if anyone has any info on East Jersey State Prison please let me know!!! Thank You

 

 
Sunnysideup

If you use a US address you can use your credit card, advice from a friend.

 
Pisces_Lion

I don't know if Jpay stop transactions from Europe but I received a reply from their staff where they think the problem comes from my bank. But that's not true! I had same problems with another american web-site where my paiment has been declined. I think the problem is ONLY with american system ...

 
Kirsten

They haven't... yet. GTL (connectnetwork) has, but Jpay has not- and I hope they won't.

But I'm using Master card anyway. Normal debit card wouldn't work from here, either.

 
Reagan

I did hear that Jpay were going to stop transactions from Non-US based Credit/Debit cards so perhaps thats it. 

 
porcupine73

Have you been able to use the card on JPay before? Usually if it's payment declined I think you have to ask the bank that issued the credit card the reason, possibly needing to ask them to allow currency conversion to USD and use in that country?

 
PPAz83

I’ve had this issue before. Yep...JPay customer service is the slowest. There didn’t seem to be any reason for it declining and it worked again as suddenly as it stopped. The only possible reason that I can think of is that your bank put a stop on it for security reasons. Mine sometimes does this. They’ll text me though to double check it’s me and then once I’ve replied I have to make the transaction again.

 
BabyBlueEyes

I’m in the uk, use a visa debit card and just bought stamps the other day.

I’m not sure what would be causing the problem. I know that’s not much help, sorry.