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JPay video visitation

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Flower8
Flower8's picture
JPay video visitation

Hello, I'm trying to plan a video visitation through JPay but it says that I'm not on the visitation list and that I have to contact the offender to get on this list. But I'm on his visitation list since a week. He's been told it takes some days till Jpay gets this notice but does this takes longer than a week? JPay is not responding on my messages so I tried to call them but when I call this automatic voice tells me that they cant find an account with the number I'm calling from. I just want to talk to a live person but there is no option to choose that. What can I do? 

 

 

 

ST4s
ST4s's picture

Ugh. Sorry to hear this. My guess is you’ll just have to wait it out until the DOC sends an updated visitation list to JPay, and JPay updates their records. I have no idea how long this takes in this case, but for one example, in one jurisdiction, contact lists are only updated once a month, so it depends where you are on that timeline. Good luck!

Flower8
Flower8's picture

Once a month... that sucks. But now I know it can take some time to JPay update the list. We'll keeping waiting then. Story of our lives ;) Maybe I get an answer from Jpay during my waiting. Thank you!

Flower8
Flower8's picture

I finally got a hold of someone from Jpay and the problem was that they kind of misspelled my name. So with that being fixed I had my 1ste video visit. It was awesome to see my PP but the connection was really bad. The screen freezes and we could barely hear each other. I wonder if this is a wellknown problem and that we can do something about it?

Farfromhome
Farfromhome's picture

Thankfully ours are mostly good but yeah, quite often the bandwidth is too low. 
The WiFi isn't the best in the prisons and with everyone using Jpay and GTL WiFi phones, it just gets overwhelmed. 
I'm not sure there is much we can do about it though! Which sucks.