Hello, I'm trying to plan a video visitation through JPay but it says that I'm not on the visitation list and that I have to contact the offender to get on this list. But I'm on his visitation list since a week. He's been told it takes some days till Jpay gets this notice but does this takes longer than a week? JPay is not responding on my messages so I tried to call them but when I call this automatic voice tells me that they cant find an account with the number I'm calling from. I just want to talk to a live person but there is no option to choose that. What can I do?