Skip to main content

Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

 
Anesa1989
Anesa1989

Not to sure if anyone else is having problems but my friend ain't received any emails I've sent to him as of yet . ?


Last post
17 posts / 0 new

 
Selinx
Selinx

i'm also having problems with Jpay.. I don't know if he received my emails, but I can't send him anything right now. it says "this contact cannot receive mail at this moment, please try again later." does anyone know what this means?? I'm kinda worried.. 

 

 
Ell82
Ell82

same for me only juststarted to write and joined up with jpay sent an email and i have no idea if he has received my mail 

 

 
VioletGrey
VioletGrey

Hi all - so JPay isn't an exact science, it feels like it should be, and it's given the name email but that doesn't mean it's email like we know. 
Every bit of communication has to be read & approved by the prison before it reaches your pen pal. A prison, for example, with a population of 900 inmates and 27 JPay kiosks? Maybe there's a few hundred with tablets that don't need to use the kiosk, but still that's fairly stretched numbers. 
If these are first communications and long introduction emails, they're going to take longer. People here have waited over a week for a JPay to come through - so be patient!

Are you also sure you're not writing to a prison with one way messaging too? Texas is one of those states, where you have to include your postal address in an email so they can write back. Colorado too. Some prisons in California also only have one way messaging. 
If it's not those things, it could be the prison has a Covid outbreak, they could have a Covid lockdown, they could not have any money for JPay stamps, they could have so many replies from their ad that they aren't replying to everyone, they could be on loss of privilages and not be allowed to access JPay, they could be in medical, or in a transfer unit, or in the hole on punishment, the wifi could be down or switched off or their tablet could be broken or the kiosks could be broken. There's literally a million reasons why you're not getting a message back straight away. 
Just sit tight and be patient. It's something you have to develop when writing to inmates because it's rarely their fault that communication is slow. It's the prison mindset of punishment and unnecessary hoops to jump through. 
 

if you want to check how many kiosks are at your pen pals prison - check here: 
https://www.jpay.com/Pavail.aspx 

 
VioletGrey
VioletGrey

 

Since this is in the Idaho thread, here's an example from Idaho: 

North Idaho Correctional Institution Idaho Department of Correction Available JPay Services Email Outbound Email Outbound Videograms Inbound Videograms JPay Video Connect
Media   This facility has:  8 JPay Inmate kiosks NICI has a population of 414 male inmates.    
 
VioletGrey
VioletGrey

Ooos, that got a bit mangled from the paste. But you get the gist. 

 
Natasha Frizzarin
Natasha Frizzarin

I sent the last email to my boyfriend three days ago, he's in the Idaho departement of correction. Two days ago I received a email from Jpay telling me that due to COVID problems they've reduced the sale of tablets for the inmates.. but me and my boyfriend communicated through the JPay kiosk. I don't know what to do, can anyone help me? Thanks

 

 
Natasha Frizzarin
Natasha Frizzarin

Me too.. and i don't know what do to..

 
Anchell oden
Anchell oden

My friend haven't received any of my emails either and it saddens me because that's the only way he can talk to me as of now.  :(

 
xoamberxo
xoamberxo

Have been trying to reach my friend for 3/4 days now, still don't know if he has received it or anything.. he's in IMSI btw.

 
Natasha Frizzarin
Natasha Frizzarin

I've now tried again to send another email, I hope he receives it and can answer me.. I still don't understand what appened with the tablets, but since my boyfriend and I didn't buy it, I dont' understand why suddenly I can no longer have contact with him

 
xoamberxo
xoamberxo

Yeah i'm not sure what happened either. My inmate still seems not to respond and i trying daily to text him :( where is your bf at?

 
Natasha Frizzarin
Natasha Frizzarin

He is in Idaho Department of Correction (Boise).. where is yours?

 
xoamberxo
xoamberxo

Same for me.. i wonder what happened.

 
Natasha Frizzarin
Natasha Frizzarin

Would u write to me on Instagram or Snapchat? 

 
xoamberxo
xoamberxo

Yeah ofcourse, give me your name for insta or snapchat, i don't mind which one :)

 
Natasha Frizzarin
Natasha Frizzarin

Instagram: natashafrizzarin

 

 
xoamberxo
xoamberxo

i just sent you a dm there!