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Must read Terms of Service & Privacy Policy and be at least 18

 
BurGini

Dear all

Does or did anybody experience issues with connecting to their GTL network account? I'm actually outside the US so it might have something to do with that. I successfully created the account but when wanting to log in it gives me an error message.

Does anybody know if there is a way around this?

Thank you so much in advance.

Best

 

 

 

 

 
Gemmak1990

Also I've tried a vpn to connect to connect network but it still doesn't work, why's it such hard work

 
Gemmak1990

 Hi all, I was wondering if anyone's experienced issues with gtl video visits. I signed in today when my visit was due to start and sat waiting until it said the visit had now ended and then received an email saying it had been cancelled with no reason. I'm also not from the US but surely if that was the issue they wouldn't of let me book and pay for it 

 

 
BurGini

Omg! Thanks a million!! It worked :) :)

 
Farfromhome

Have you tried using a VPN? TunnelBear is good. You just turn it on and select UNited States. Might be worth a go

 
Jujay2014

I’m not in the states as well and I had the same issue. I wrote support but they were no help at all, just gave a standard answer to my problem. So I don’t use their service anymore. 

 
BurGini

 

Hi there

Thank you so much for your answer. I actually tried 4G, different phone, laptop... but it won't allow me :(

However, thank you again.

 
BurGini

 

Hi there

Thank you so much for your answer. I actually tried 4G, different phone, laptop... but it won't allow me :(

However, thank you again.

 
Farfromhome

I find it often doesn’t connect when I’m on WiFi. Try changing to 4g and I think you’ll find this should sort the issue!