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Must read Terms of Service & Privacy Policy and be at least 18

 
sallyk1994

Hi folks! 

Looking for a bit of advice regarding video visitation, especially registering for it. The process looks easy enough to register for but I'm from the UK and keep running into difficulties with registration as they need ZIP codes or states which I obviously don't have. Has anyone else experienced difficulties surrounding it and have any advice? I have tried email the support services but don't seem to be getting a response and when I phone they don't really seem to understand me lol!

 

Any advice would be much appreciated - thanks in advance! :-) 

 
sallyk1994

 

Hey! 
I was experiencing the same problem with both the direct visitation request and through GTL/Connect Network but I eventually managed to get someone on the phone from GTL (and after a little difficulty understanding me lol) they advised to just enter in 5 00000s for the zip code which seems to have worked.

However, still awaiting a response from the prison about the direct request! It's for the state of Virginia but thanks for your reply! :-) 

 

 

 
Farfromhome

It always helps to know which State your pen pal is in?

 
ST4s

Hey sallyk!

Well, step one for just about every jurisdiction I’m familiar with is submitting a visiting application directly to the prison and for the prisoner in question. If you’re not an approved visitor, all the video stuff is for naught.

Step two, your question, I can’t really help you with, but there are others on here from the UK who’ve discovered JPay and/or GTL/Connect Network workarounds for similar problems – the zip code thing. Maybe let folks know which service or state you’re talking about and you can get some good feedback on that.