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Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

 
schonmarie

Hello! 

im approved by Chippewa CF to video visit my penpal but the GTL says my request is rejected, does anyone had the same problem? 

when i try to remove him it says im already on his approved list. 

 
CherryAmour

Hi there schonmarie! I had the exact same problem you did and it was very frustrating when it came to scheduling a visit for the first time and they said I was rejected. What you have to do is contact GTL's customer service and they can help assist you with getting your account approved and verified in a mater of seconds but you have to stay on the phone with them while they take you through the prompts of how to get your account approved for video visits. In my case I signed up to early with video visitations which led to me being rejected because they couldn't prove who I was so once I contacted customer service they ran me through the prompts again I had to prove who I was with my ID number and then basically sign up all over again and get approved in a few seconds with the help of an agent. Also I don't know if you've been approved to visit him at his facility yet but if not they have to run and do a background check on you to make sure you are who you say you are they maybe why you were rejected for a video visit as well. I hope this helps if you want I'll put the GTL Customer Service number it's 1-877-650-4249. I hope this helps :)