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Accepting phone calls

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joana_per
joana_per's picture

Hello @ibvvv I had the same issue the first time I received a call from my friend who's in prison. And what I did is register on ConnectNetwork (GTL) which is the inmate services for phone calls. You'll have more info on their website https://web.connectnetwork.com/new-to-connectnetwork/ but basically they ask for the inmate ID, your phone number, your basic contact info.

And once I did that, the next time I received the automated call and I pressed 1 in order to be added to his phone list it worked. And hence then receive his phone calls.

Let me know if it worked for you.

Farfromhome
Farfromhome's picture

I often have problems with the keypad not registering with GTL

Emmakatexo
Emmakatexo's picture

What state?

lilyrwx
lilyrwx's picture

Hey! I have had this exact issue!! Have you been able to resove it??

Kirsten
Kirsten's picture

It probably did not get through. No idea why.

ibvvv
ibvvv's picture
Accepting phone calls

I got a call that a friend who’s in prison wanted to add me to their phone list. The automated voice said to press 1 if I accept and press 2 if I don’t. I pressed 1 and the voice said the same message again and I had to press 1. It happened like 4 times, which I kept pressing 1. Then at the end it said “goodbye” and hung up. I’m just wondering if went through and accepted me on his list. Anyone had similar issues?