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Accepting phone calls

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ibvvv
ibvvv's picture
Accepting phone calls

I got a call that a friend who’s in prison wanted to add me to their phone list. The automated voice said to press 1 if I accept and press 2 if I don’t. I pressed 1 and the voice said the same message again and I had to press 1. It happened like 4 times, which I kept pressing 1. Then at the end it said “goodbye” and hung up. I’m just wondering if went through and accepted me on his list. Anyone had similar issues?

Kirsten
Kirsten's picture

It probably did not get through. No idea why.

lilyrwx
lilyrwx's picture

Hey! I have had this exact issue!! Have you been able to resove it??

Emmakatexo
Emmakatexo's picture

What state?

Farfromhome
Farfromhome's picture

I often have problems with the keypad not registering with GTL

joana_per
joana_per's picture

Hello @ibvvv I had the same issue the first time I received a call from my friend who's in prison. And what I did is register on ConnectNetwork (GTL) which is the inmate services for phone calls. You'll have more info on their website https://web.connectnetwork.com/new-to-connectnetwork/ but basically they ask for the inmate ID, your phone number, your basic contact info.

And once I did that, the next time I received the automated call and I pressed 1 in order to be added to his phone list it worked. And hence then receive his phone calls.

Let me know if it worked for you.