All I can say is that they sound exactly what I have which is inmate call solutions (not to be confused with inmate calling solutions)- THEY SUCK in this exact same manner. God help you if you have a problem, because they are not going to email or answer your call. I don't even think anyone's there, it's just a router or something. It's horrible. I'm sorry you have this problem. Hope you get it sorted.
ive sent 2 more emails still no reply this does sucks anybody else use them are they having the same problems now ive got to try and find another phone company anbody got any suggestions
does anyone use callear2ear company i ing so have been usuing them now for over a year but i have been having so many problems first i have sent them 10 emails and left 2 voice mails still i have not heard nothing from them it took them 2 days to put money on my account and i asked them to put money on my gtl account they have not done this and now i have a block on my line this has been going on now for a week anybody use them are u having the same problems are they still in service i emailed them yesterday and still no replies