I live in Europe and my inmate is in Indiana.
Since 2013 we communicated throught JPAY Company, we sent e-mails, schedule video-visits and I also was able to send some little amount. JPAY accepted always paiments with my Visa credit card.
Unluckily the prison changed company and since past December is GTL / Connect Network who offers "services" to inmates.
I read many negative opinions about this company ...
The only services I can use is sending messages. They accept my european visa credit card to buy virtual stamps. That's all !
I tried to open an account to schedule video-visits, but it doesn't work. They reject everytime my request with silly excuses ... Since year 2014 I am in the visitors's list of my inmate, as I also visited him in IN twice, in 2014 and 2015. So I don't understand why they reject me ...
I tried to send a little amount but it doesn't work too ... they refuse my paiment with visa credit card.
I'm really upset ... because it seems we have no more hope to communicate, me and my inmate. Just only messages and some letters (if he can buy some stamps).
We live 4300 miles far away (6000 km) so ... this situation make us mad and really down ...
Anyone of WAP members, from Europe, had same problems with GTL / Connect Network ? Anyone fof you ound some other solution (also for send money) ?
I hope to receive some positive answer ... thanks in advance !