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need help with international phonecalls with gtl.com

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Carmen163
Carmen163's picture
need help with international phonecalls with gtl.com

So, in this day and age, where everyone is 24/7 reachable, I am about to make the most complicated phonecall of my life, it seems. I've filled in the paperwork, send it by snailmail and about a month later I am an approved visitor. That's the first step. And now it's time for the second step, to make the actual phonecall. 

My pp says (well, writes actually, since we cannot talk on the phone yet) that SQ (Cal) has made a deal with gtl.com for international calls. They now are 7 cents a minute and to establish a prepaid account does no longer carry a surcharge. He asks me if this is true. I've looked on the gtl website and I had all these flashbacks of when I first started using the WAP website. In other words: there is no manual and I don't know where to find this information. I suppose it is hidden somewhere between all the stories and letters of CEO's and customer reviews about how wonderful and amazing and super committed gtl is, but I was not able to find it. So, please, can someone help me with this? 

I live in the Netherlands. Can someone please tell me what I need to do to become a customer with gtl, how much the costs are and how the set up is for this whole phone procedure? 

 

 

Genann
Genann's picture

Hopefully this helps. I logged into my gtl account but couldn't pull up the rates without the phone number being used but I knew where the updated information was. So I included it below.
If you go down to the frequently asked questions and click the + sign, scroll down to the bottom and it states the new international rates as 7 cents per minute https://www.cdcr.ca.gov/family-resources/gtl-tablets/
Before the picture of the tablets there is a link that walks through the setup with gtl for the phone account.
When I setup everything I just followed the steps on that page and never had any issues. We were talking a few months on the phone before we did the process of getting me approved as a visitor. I am approved and now do the 1 he video visits on Saturday for SQ with him

Carmen163
Carmen163's picture

Thank you, thank you, thank you!!!

 

Genann
Genann's picture

You're welcome