Skip to main content

Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

 
LeiiLeii

My PP I have been writing to suggested setting up a Securus account so we can E message. I thought this would be a simple process, not the case. I need to have a four digit passcode? Where do I obtain one?? I am overseas so managed to get a US virtual number for registration and an address but I am thinking will they accept this if I have to phone them? I've heard they are impossible to contact so will I even get an answer. Then I read that I could link my Jpay account to Securus as they are the same company. I added my PP to my contact list it sent me a link but then failed to complete the process. I tried again but on second attempt it sent an error message stating I am restricted to communicate with the person?? What does that mean?? Has he blocked my email??  I am really confused on why because I have only ever sent my PP snail mail. Never actually an E message on Jpay or Securus. I hope this isn't the case because I'm feeling that the delays have dissapointed him. It is unfair that the issues on setting up accounts are so much hassle so I don't blame him that he has got frustrated in waiting. I am really lost at this point on what to do and am really concerned about the restriction message. If anyone could advise me on this matter Id be very grateful

 
LeiiLeii

Update: managed to sort out the issue and linked my jpay account to Securus after some trial and error. So have been in communication with my pp on a regular basis thanks for the replies and advice guys, to those that did so. 

 
Farfromhome

Sorry to drip feed! It's possible he's on lops if you're restricted from emailing him. I'm assuming he definitely has a tablet!?

 

 

 
Farfromhome

You sure you do t just have to make up your own passcode!?

I don't recall being sent one but I have had my account a good while now 

 
Farfromhome

Is he in Az?

If you have a Jpay account you have to use the same email address as your Jpay.