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Why is JPAY so slow?

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keywestbaby26
keywestbaby26's picture
Why is JPAY so slow?

Okay, I’m guilty. I came here to make a pen pal or two, just for the heck of it. First pen pal I write and I already find myself constantly checking to see if he has written me back. It seems to be a huge delay in getting &  receiving messages which is frustrating. My email notification are on delay and I get them way after I actually get the messages as well. I didnt plan to be waiting by my phone for replies from someone cause I didn’t plan on meeting such a interested person. Am I the only one? Could this be a IT problem on my side? 

BabyBlueEyes
BabyBlueEyes's picture

I have the same problem. My pals facility only passes on messages once a day so due to the time difference, i only get my messages in the morning. I’ve heard of other facilities where there is zero consistency regarding how quick messages are passed on too.

So it’s more to do with the facility than JPay itself.  The only other reason for a delay would be if they’ve said something that’s been caught in the filter, JPay check them before forwarding them on. 

I completely understand your frustration but it’s just part and parcel to writing to inmates. 

Northernyank
Northernyank's picture

The wait is torturous! Hang in there, it's probably the mail room.

keywestbaby26
keywestbaby26's picture

 

Ahhhh thank you! Yes seems like it’s not JPAY and it’s the actual facility. Anyone have experience with Washington Correction Center? I only get his messages at midnight every night. But he gets mine all day and we are able to message back and forth a couple times in real time at midnight. (I’m on the east coast) 

So thankful I did this. I’ve met an amazing person.