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Can't login GTL Connect Network

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katharinamaria
katharinamaria's picture
Can't login GTL Connect Network

Hello!

I wanted to set up an account on Connect Network so my penpal and I could talk on the phone. I registered, got my activiation email and now I can't log in. The website is working just fine until I fill in my email address and password. Then the page loads forever. Afterwards it says that the page can't be reached at the moment. This has been going on since yesterday. Both website and app. I read on another forum that it might be connected to the fact that I'm an internetional customer. Does anyone have similiar issues like me or does someone know what to do in a situation like this? Help would be much appreciated. Thank you in advance!

Jujay2014
Jujay2014's picture

I heard some stories about that too. I’m also overseas. So this is what I did, I set up an account with GTL using my address and my stateside phone  number I bought with Skype. When it came down to my personal info I put down my real address, the stateside phone number and I picked Alaska from the list. It was the first state that popped up so I just kept that one. After that it was done, I have my GTL account so if my pp needs to call me collect he can. But a third party phone number is not allowed with most facilities, if GTL figures this out I lose my account. So if you do this it’s a personal risk, please keep that in mind. 

katharinamaria
katharinamaria's picture

Thank you so much! What a struggle for a phone call. I heard about that too, that third party numbers are forbidden in most facilities. I checked out my friend‘s facility‘s website and it didn‘t say anything about third party calls not being allowed. Does this mean it‘s legal or is this just a „common sense“ kind of rule?

Jujay2014
Jujay2014's picture

I agree it’s a lot just for a simple phone call, especially these companies are based on making money of other people’s misery and you would think they would want anyone’s money, right? I’m not sure if it’s a common sense type of thing, cause I believe someone said that it’s not the same at every facility. So be cautious. Ask your pp if anything. 

hakuna0055
hakuna0055's picture

jujay2014, do you have an account in JPay? Because i have an account in JPay but the problem is i cant add payments because they wont accept my debit card even if i have enough balance. I really wonder why? Maybe it has something to do with my billing address because im outside from the USA and they dont accept visa cards registered outside USA. does anyone of you have this problem?? Please help me guys im really frustrated and upset about it i cant reply to my loved one. Thanks