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JPAY KIOSK ISSUE

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camomillucci
camomillucci's picture
JPAY KIOSK ISSUE

Hi!
I've been writing emails on Jpay with an inmate who has also a tablet, it is really awesome because it seems like we're texting.
Anyway, 3 days ago he said that the Jpay kiosk in his daily room has been down for about 3 weeks and the inmates couldn't log in download music, videograms and so on. The worst thing is also the tablets have to sync to the kiosk every month otherwise they lock. So now basically all inmates in his building are not using jpay tablets and kiosk's services..
My question is...how long does it take usually for Jpay to fix things? I mean it's in their interest that the service works because inmates and family spend money on that thing...

Thank you!

ST4s
ST4s's picture

You’d think they’d have a built-in incentive to keep these things (that practically print money) up and running, but creature comforts for inmates? Not very high on the list – if they’re even on the list at all. The kiosk at my one friend’s facility was out of commission for a month and a half. Hopefully your wait won’t be as long.