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listing an inmate new profile help

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Jmartinez124
Jmartinez124's picture
listing an inmate new profile help

I paid 70 to list an inmate thought all was complete then went to transaction and view profile and it says this page is not accessible to the public. An inmate related page must be attached to this inmate for anything to appear publicly. Can someone walk me through this 4079023478

CLW
CLW's picture

Did you fill out all the fields on the form? The website was renewed recently and not all is working as it should be so it could be a technical issue. If you still have trouble with the profile, it's best to contact WAP staff about it.

CLW
CLW's picture

Oh btw, it can take a few days or sometimes longer before a new profile is uploaded to the website and become public, WAP has to verify the information first and it's possible your profile is just pending

Jmartinez124
Jmartinez124's picture

Is there any way I can call you or you call me. 4079023478 I paid the 70 and filled in all the questions. The last step was the payment. After I went to account and then clicked transactions and saw payment for new listing. when I click I can see profile or edit profile. when I view profile it says. "This page is not accessible to the public. An inmate-related page (such as a pen-pal profile) must be attached to this inmate for anything to appear publicly." - what's weird is that I can see the profile and all the info I filled in but that message is at the top. Is it that I did not create a pen-pal profile on another website and attached the embedded profile from another site to this site? Because all the questions they asked before billing me I answered and even uploaded one photo. I wish I could email you the error or even give you my password so you could see for your self :/ my email is spam82588 [at] yahoo [dot] com I'll email you a photo if you email me

Jmartinez124
Jmartinez124's picture

I replied by adding a comment not sure if it alerted you.. Your the only one helping me.. I'm disappointed how difficult the website makes it to get in contact with them. Their number one in popularity yet can't get a live rep to talk to you :/ nor can I find even YouTube videos walking you through steps how to created a profile.

CLW
CLW's picture

You've got mail : )

smwl100crh
smwl100crh's picture

I also thought I had set up a account for my son and I ended up paying the new price 65 then another 50 and his profile is not public either and it is showing up as a blog oh my please someone help me when I try to change things it keeps wanting more money I cant afford any more money.  please someone help me.  His name is Jason Smith 1392943 and my email is smwl100crh100 [at] gmail [dot] com.  I have sent two email to technical support but still nothing.

CLW
CLW's picture

@smwl100crh Looks like an error was made in uploading your son's profile but WAP tech staff is the only one who can do something about it. When did you email tech support? It could take some time before they get it fixed, I once asked for a profile change and it took like two weeks before it was done, but if you don't hear back at all let me know and I can try to tell them what's wrong.

Critter
Critter's picture

I filled out the profile and now it won’t let me put in any more info about my son . I haven’t even paid . I cannot locate that area either . Any suggestions?

CLW
CLW's picture

Maybe you could try creating an entirely new profile? https://writeaprisoner.com/inmate-new-listing

stork885
stork885's picture

Ugh I made one this morning and I'm still having the same exact problem where it says 

This page is not accessible to the public. An inmate-related page (such as a Pen-pal profile) must be attached to this inmate for anything to appear publicly.  I have paid and I'm not sure what to do...Has anyone go this problem fixed at all? If so what steps also you can email me at stork885 [at] gmail [dot] com 
CLW
CLW's picture

You can ignore that notification, it just means the profile is pending. It takes WAP a few days up to a week to verify and upload a profile. They do this manually. When it's approved and uploaded, this notification will disappear. Just wait for it ; )