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Must read Terms of Service & Privacy Policy and be at least 18

Must read Terms of Service & Privacy Policy and be at least 18

 
Yumna89
Yumna89

Hi all,

 

When I open the write a letter section to any prisoner, it comes as access denied, does anyone know why?

I only sent once an email to a prisoner. After that I drafted a letter, but I didn't get a chance to print it and mistakenly shut the websites with all the tabs, now when I tried again it says access denied.

 
octopus92
octopus92

I've experienced the same problem 'access denied'. Any advice on this issue would be greatly appreciated.smiley

 
Theyrntminek
Theyrntminek
Same here. Access denied.  I paid for a profile to he added. It's been over the 8 to 12 day time frame and no profile. Think I'll have my credit card company issue a refund because according to the bbb, they like to give long drawn out responses to complaints but will not do anything. 
 
karen.p
karen.p
Hello Yumna89! Thank you for the inquiry. Please contact our staff directly at [email protected] as we do respond to all emails seven days a week, and give a bit more information to help the research. We can say that if you receive or see an Access Denied message, that usually indicates that either you are not logged in or the client account is not active.  Send us an email and we can research and rectify any issue.
 
karen.p
karen.p
Hello octopus92, Thank you for the inquiry. Please contact our staff directly at [email protected] as we do respond to all emails seven days a week, and give a bit more information to help the research. We can say that if you receive or see an Access Denied message, that usually indicates that either you are not logged in or the client account is not active.  Send us an email and we can research and rectify any issue.
 
karen.p
karen.p
Hello Theyrntminek, Thank you for the inquiry. Please contact our staff directly at [email protected] as we do respond to all emails seven days a week, and give a bit more information to help the research. We do request 8-12 days to post all pages, though that is a guideline and there can be minimal delays de to high volume, unscheduled maintenance, or missing content. If you have checked recently and the page is not posted, send us an email and we can research and rectify any issue.
 
SilverSneaker1
SilverSneaker1
 Strange. I'm new to this site. I  sent a letter and an email two weeks ago and never heard back.