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Profile expired paid to reinstate but still can’t find profile

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Ahendley1202
Ahendley1202's picture
Profile expired paid to reinstate but still can’t find profile

I tried to make my brother a new profile when I couldn't find his old one but it wouldn't let me but it did say my brother's profile was expired but I could reinstate it so I paid the $50 to reinstate but can't find his profile. Anyone else do this and can give me advice.

Colleenrad
Colleenrad's picture

Same thing happened me I paid 40 to up date my fiance an it never updated wtf I want my money back!!!

Ahendley1202
Ahendley1202's picture

Is his profile still there? Bc after I paid I couldn't find my brothers profile so I was thinking maybe it needs like 24 hrs to update the system but nope nothing. So I ended up after searching for hrs (and I do mean hrs) finding their email address to email them about the situation.

Kirsten
Kirsten's picture

I renewed a profile for someone once and it took 5 days or sth. like that til it was renewed- and that was before corona and it was just prolonging an existing profile. I'd say give them a week. It's not a big company and Idk whether they have enough staff atm or not.

If I were you, I'd wait a little and then send them an email over this site.